Privacy Policy

We collect information in three main ways: (1) information you provide, (2) information collected automatically when you use our website, and (3) information we receive in connection with service delivery.

• Contact information (name, email, phone) when you submit forms or request a quote.
• Business details you provide for project scoping (business name, services, location).
• Project materials you send us (copy, images, logos, brand guidelines).
• Technical information related to hosting and support (domain, DNS, analytics IDs, error logs).
• Usage data from our website (pages viewed, approximate location, device/browser, referrer).

If you purchase or enable ecommerce features, we may receive order and store configuration details needed to operate your storefront. We do not want or need your customers’ full payment card details.

We use information to:

• Respond to inquiries and provide estimates, proposals, and service updates.
• Design, build, and deliver websites, custom web applications, and ecommerce features.
• Provide hosting, maintenance, 24/7 support, and ongoing updates (if included in your plan).
• Improve performance, security, and reliability of our website and services.
• Detect, prevent, and investigate abuse, fraud, or security incidents.
• Comply with legal obligations and enforce our Terms of Service.

We may use cookies or similar technologies for basic website functionality, performance measurement, and marketing attribution. These tools may collect data such as pages visited, time on site, and device/browser details.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

When we host or maintain your website, we may access technical information such as server logs, error reports, and performance metrics to keep your site secure and functioning.

We use this information strictly for operations, troubleshooting, and improving reliability.

If your website includes ecommerce, payments are typically handled by third-party payment processors (e.g., Stripe, PayPal) or a platform provider. Payment details are processed by those providers under their own privacy policies.

We may have access to limited transaction metadata necessary for support (e.g., order status, totals, customer email), depending on your store configuration.

We do not sell your personal information. We may share information only as needed to provide services or comply with the law.

• Service providers: hosting providers, analytics tools, email/SMS tools, payment processors, and other vendors needed to operate your site.
• Legal and safety: when required by law, regulation, legal process, or to protect rights, safety, and property.
• Business transfers: if we’re involved in a merger, acquisition, or asset sale (we will take reasonable steps to protect your info).

We retain information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Project materials and backups may be retained for a limited period depending on your hosting/support plan.

We take reasonable technical and organizational measures to protect information. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your credentials and access keys.

• You can request access, correction, or deletion of personal information we hold (subject to legal/contractual limits).
• You can opt out of marketing communications at any time (where applicable).
• You can manage cookies through your browser settings.

If you are a California resident, you may have rights under applicable state privacy laws, including the right to request information about the categories of personal information we collect and how it is used or shared. We do not sell personal information.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

We may update this Privacy Policy from time to time. We will update the “Last updated” date above. Continued use of our website or services after changes constitutes acceptance of the updated policy.